Privacy Policy

Data Protection and Cookie Policy

1. Introduction

At ibet, we value transparency and take your privacy very seriously. We appreciate you sharing your personal information with us and want to be clear about how it is used.

This Privacy Policy explains how and why your personal data is collected through the use of our website www.ibet.com and its variants, including our mobile apps (the “Site”), why it is collected and how it is protected. We have implemented security measures to protect your data and handle it in accordance with applicable data protection regulations.

This policy describes how we handle your personal data and applies to Claymore Group Limited , which operates www.ibet.com. In this policy, the company is referred to as “We”, “Us” or “Our”.

2. What information do we collect from you?

2.1 Information you provide yourself

We collect information that you voluntarily provide when you use the Services, such as when registering as an ibet customer. Some information is mandatory to create an account:

• Contact information: name, surname, address, age, date of birth, gender, email address, telephone number, postal code.
• Financial information: banking details and transaction history (deposits and withdrawals through us).
• Due to anti-money laundering (AML) legal requirements, we sometimes need to request additional documents such as photo identification, proof of origin of wealth, proof of address, etc.

2.2 Third-party information

We may supplement the information we collect directly from you with data from external sources, such as public databases, demographic data providers or other partners. To meet regulatory requirements, we also collect KYC (“ Know Your Customer ”) information. Your Customer ”) from specialized third-party providers.

2.3 Information collected automatically from your device

We and our third-party providers may collect data automatically from your device:

• Through your browser or device: IP address, device type, language and browser type. This helps us ensure that the services function properly.
• app usage : when downloading and using our apps, we may track usage data such as the date and time the app connects to our servers and which files are downloaded.

For more information about how we use cookies, see our Cookie Policy.

3. How do we use your personal data?

We only process personal data in accordance with this policy. The information is used, among other things, to:

• manage your registration, create and maintain your account (including age verification and fraud protection);
• administer the games you participate in and inform you about winnings or bonuses;
• operate, improve and adapt our services and analyze user behavior;
• ensure that the content on the Website is presented in the best possible way for you and your device;
• send service information about your account and offers, as well as marketing communications (you can change your account settings at any time and opt out of marketing).

We may also use data for research, such as customer experience analysis, product improvement, and campaign evaluation.

We never sell your information or share it for marketing purposes without your express consent.

4. Who do we share your information with?

Your information may be shared with third parties for the purpose of delivering our services, for example:

• Voice and SMS service providers.
• Payment providers for deposits and withdrawals.
• Risk, fraud and compliance vendors.
• Partners who improve your customer experience (only with your consent).
• Research and analysis (you can object to processing for statistical/profiling purposes at any time by contacting [email protected]).

If required by law, information may be provided to authorities, regulatory bodies or sports organizations for the purpose of investigating crimes or violations of rules.

5. How long do we store your information?

We will only retain your data for as long as is necessary for the purposes set out in this policy. After your ibet account is closed, we will only retain data to the extent necessary to comply with legal obligations (e.g. tax law, AML laws) or to resolve disputes. For details of retention periods in your jurisdiction, please contact [email protected].

6. Security, identity checks and fraud prevention

When you log in from a new device, we will notify you to prevent unauthorized access. We will collect data such as device type, manufacturer, IP address, time zone, OS, resolution, and login time.

ibet works actively to maintain sports integrity and prevent match-fixing. This is done, among other things, through cooperation with the International Betting Integrity Association (IBIA).

If necessary, we can verify your identity through partnerships with providers such as SCHUFA (Germany), GB Group Plc (UK) or Iovation. Inc. (USA). We may also conduct security checks at any time to validate identity, age, account details and transactions.

7. Your rights

You have the right to request information free of charge about what data we store about you, where it comes from, who has received it and why it is stored. You also have the right to:

• request correction, completion or deletion of your personal data,
• obtain your data for transfer to another organization,
• object to certain processing (e.g. profiling),
• withdraw consent,
• lodge a complaint with a supervisory authority (main authority: Office of the Information and Data Protection Commissioner in Malta).

Certain exceptions exist, for example if disclosure would reveal information about another person or if laws (e.g. AML) require continued storage.

8. External content and cookies

8.1 External content

We sometimes use active JavaScript content from external providers. This may mean that the provider receives data about your visit, even outside the EU. You can prevent this with a JavaScript blocker (e.g. NoScript ) or by disabling JavaScript in your browser. Please note that some functions may then stop working.

8.2 Cookies

We use cookies on the Website, in apps and newsletters to improve the user experience, enable features and perform analysis. Cookies are small text files that are stored on your device and may contain (personal) data such as IP address, operating system, file access and time.

You can set your browser to receive notifications, allow cookies on a case-by-case basis, or block them. For the best experience, we recommend accepting our cookies.

Types of cookies we use:

• Necessary cookies – required for the website to function, do not collect personal data.
• Performance cookies – analyze behavior anonymously to improve performance.
• Functional cookies – remember user choices (e.g. language), may contain personal data.
• Advertising cookies – used to display relevant content and may be shared with third parties.
• Third-party cookies – are set by external providers and are subject to their policies.

8.3 Third-party tools

We currently use, among other things:

• Google Analytics – for web statistics (with IP anonymization).
• Iovation – for user behavior analysis and fraud protection.
• Google APIs & Google Tag Manager – various application programming interfaces and scripts from Google.

9. Data security

We use technical and organizational measures to protect personal data against unauthorized access, loss or alteration. Please note that email communications cannot be fully protected; we recommend regular mail for sensitive information.

10. Who we are and how to contact us

For questions about your rights or this policy, please contact our Data Protection Officer at [email protected].

Claymore Malta Ltd
Level 3 (Suite No.3333), Tower Business Center
Triq It-Torri, Swatar
Birkirkara BKR 4013, MaltaEmail: [email protected]

Claymore Malta Ltd is based in Malta and complies with the GDPR. We apply the principles of: legality, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, privacy/ confidentiality and accountability.

11. Changes to the policy

We may update this policy and will notify you by posting the changes on the Site and sending you an email or message. You will be given the opportunity to agree to any material changes. The changes will be effective upon posting and your continued use will be deemed acceptance.

Version 2.1, Issue date: 06.03.2025